Privacy Notice
1. Introduction.
Please find below a privacy notice detailing how we collect and process your personal data through the use of this website (www.accrabs.co.uk).
By providing us with your data, you warrant us that you are over 13 years of age.
Jean Snowball of Accra Building Services Ltd is the data officer and is responsible for your personal data. Jean's details can be found below, if you have any queries on data control please do not hesitate to contact us.
Contact Details
Company Name: Accra Building Services Ltd
Company Registration Number: 13101255
Data Officer: Jean Snowball
Email: admin@accrabs.co.uk
Telephone: 01435 413114
Office Address (Postal): Suite 4, Heffle Buildings, 33a High Street, Heathfield, East Sussex, TN21 8HU.
If for any reason your personal details change then please inform us via email at admin@accrabs.co.uk. This allows us to keep any information we hold about you up to date
2. What data do we collect about you, for what reason and on what grounds do we process it.
Personal data means any information that is capable of identifying an individual.
We have split personal data into three categories below which we may process about you.
Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defences of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.
Customer Data that includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, banking details, email address, phone number, contact details, purchase details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.
Sensitive Data
We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.
3. DISCLOSURES OF YOUR PERSONAL DATA
The parties in which we may have to share your personal data with are set out below:
Any service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors, accountants and insurers.
Government bodies that require us to report processing activities.
We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
4. DATA RETENTION
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they stop being customers. After the 7 years and if your information is no longer required it is then securely deleted and/or destroyed.
In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
5. YOUR LEGAL RIGHTS
Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, objection to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email us at admin@accrabs.co.uk
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may exercise our right to charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within 30 days. Occasionally it may take us longer than the 30 days if your request is particularly complex or you have made a number of requests. In this case, we will notify you.
If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). However, we would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
